FAXFINDER SUPPORT
Support with the FaxFinder team must be initiated by the designated end-user admin or FaxFinder Authorized Reseller by submitting a ticket to the FaxFinder Support Portal. The recommended method of submitting tickets is completing the form below. Tickets can also be created by logging into support.faxfinder.net or simply emailing [email protected]. Please include the end user name, FaxFinder serial number, model number, firmware & client software being used, and a thorough description of the issue requiring support.
You can also contact support via telephone hotline (763.888.8950). The hotline is subject to support engineer availability - it is still highly recommended you complete a ticket before calling the hotline. Be ready to provide accurate support/service information to ensure an efficient support experience.
General
All on-premise FaxFinders require a support contract. Support contracts are offered at a variety of levels. The use of desktop sharing for streamlined, expedited support may be required in some instances. Installation and implementation services are not included in the support contract - these services require the purchase of another SKU at the time of server purchase.
Support with the FaxFinder team must be initiated by the designated end-user admin or FaxFinder Authorized Reseller by submitting a ticket to the FaxFinder Support Portal. Submitting tickets can be accomplished by logging into support.faxfinder.net or using the form above.
Linux-based FaxFinder Servers
Historically, FaxFinders have been built on a Linux operating system. For any Linux-based FaxFinder, a Legacy Support contract is required. For any FaxFinder model number that is end-of-life, the support offered is troubleshooting only.
Legacy Support – valid on any Linux-based FaxFinder whether the device is in-production, legacy, discontinued, near-end-of-life or end-of-life (NEOL/EOL).
FaxFinder Cloud
As FaxFinder Cloud is a service, support contracts are not required. FaxFinder support resources are available as needed for FaxFinder Cloud customers. CLICK HERE to learn more about FaxFinder Cloud.
On-Premise FaxFinders & etherFAX
etherFAX is the recommended method of fax transport for FaxFinders and on-premise FaxFinders leveraging etherFAX are not required to have a support contract. CLICK HERE to learn more about etherFAX.